FAQ’s

Yes, we have a large range of Australian made products. These include carpet, flooring and underlay. You can ask us for these specific products or find them on our website.

The need for preparation depends upon the condition of your floor/slab. In a newly built home the slab should be fairly good, although sometimes leveling is required and perhaps ramping in some areas such as bathroom doorways (to ensure an even lay of carpet in areas that are higher or slightly raised). In an older property our installation team can do a site inspection to check the floor and recommend any preparation requirements. Our highly experienced sales people will discuss this with you in detail and arrange for site visits if required.

For an accurate carpet quote we need to measure the area in a certain way. For a new home, bring your plans and we will measure and quote from those. We will perform a site inspection prior to installation to ensure everything is accurately measured – we understand how things can change during your build process! In an existing building or home, our experienced staff will come and measure for you.

The best place to start is to visit our showroom, we have a huge selection of large samples for you to touch and view. Take your shoes off, walk on the carpets, see what feels good and looks good too! Bring in your decor items, pictures of decor styles you like, even favourite furniture pieces – it all helps us to help you select the best new carpet. It’s not unusual for clients to bring cushions, rugs, bed linen, even arm chairs to our showroom! We will lend you samples of your favourite carpets to take home and view in your own space. Be sure to view the samples in different rooms and at different times of day, as the light changes the colour can look different.

Our installers have extensive experience, laying some of the most luxurious and top quality carpets available. Their skills are impeccable and we know you’ll be satisfied with the carpet installation you receive. Although seams may be visible initially, in time these should blend and not be noticeable.

Remember that carpet is a natural fibre and dye lots will change slightly through each production. Also, our samples have been exposed to sunlight, plus manufacturers allow for a 5% variance in colour between dye lots, meaning the carpet you receive may be 5% lighter or darker than the sample you selected. It is wise to note your carpet’s batch number, for future matching purposes.

We aim for total customer satisfaction, hence use only excellent quality carpets and experienced installers. Each carpet has its own warranty details, that our sales staff will discuss with you upon selection. The underlay also has its own warranty. Finally Cross Carpets have our own satisfaction policy and will work with you to ensure your complete satisfaction with your carpet and installation.

Yes, as a general rule. There are some carpet products, such as commercial carpet tiles and some marine carpets, that do not require underlay. But you can safely assume that for most installations, underlay is an essential requirement.

Carpet needs good support to achieve its maximum performance. Your existing underlay would already have been flattened and worn from use. You will receive better long term durability and wear pairing new underlay with your new carpet. Generally we won’t lay new carpet over existing underlay, unless it is very new and barely worn.

Yes, we have a select range of products we can supply only to you. These can be collected from our conveniently located warehouse in Molendinar, QLD.